Friday, June 8, 2018

eBay Redirecting Closed Listing Links

ebay redirecting closed listing links

People have emailed me asking about eBay links to closed listings that have started redirecting to different - active - listings instead of showing the listing you expected.

See example:
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This is a change on eBay's end. We have tried to find a work around without success.

eBay is doing this on all external links to their closed listings and even some of their own internal links to closed listings. It appears to be a test though because it doesn't always happen.

I think this is a horrible user experience. Users click a link to a particular listing for a reason, but eBay decides you shouldn't actually go to that page, you should go somewhere else instead. There are many reasons users want to see a closed listing but eBay limits that ability.

What you Can Do. How to Contact eBay

If you don't like this behavior, we encourage you to contact eBay and tell them. The more people they hear from the more likely they are to fix this.

Here are ways you can contact eBay.

Call eBay support at: 1 (866) 540-3229
Email: Message or Tweet to: @AskEbay on Twitter
Message eBay Facebook

Example message:
I recently noticed that all external links to closed listings are being redirected to active listings. The same thing is happening with some internal links to closed listings too. Please stop doing this.

Every time I make a purchase on eBay I'll search through completed listings to see what it is worth and compare the condition of sold listings to an item I'm interested in buying. Or I search for a rare item on Google and find an old eBay sale. This is much harder now because those links to the closed listings redirect me to an active listing instead.

If I click a link to a closed listing there is a reason I clicked on it, I don’t want to see a different listing. This change makes it harder for me, and other users, to make buying decisions on eBay. Please stop doing this. Please revert to the old behavior where clicking a link to a closed listing actually showed that listing.

Thank you

JJ Hendricks


Dave W said...

It's completely stupid and I copied and pasted your message (with my name ofc) to eBay support. Hopefully it'll be deep sixed soon.

Alex said...

Use the following link and replace XXXXXXXXXXXX with your item number. It will force "no redirect" and show you the ended item page.

It took me a fucking hour to figure this out just to see an item I bought. Thanks a lot, ebay.

JJ said...

@Alex - That link does work if you have the listing ID. A decent stop gap solution, but unfortunately that takes extra steps. And it doesn't always work if eBay redirects AND changes the listing ID in the redirect. They do that sometimes, but not always.

eBay responded to me via Facebook and told me that they are doing it as a service to users so they can "find active listings easier". There are lots of ways to do that without a forced redirect. I hope they change back soon.

sparky01gt said...

It appears they finally fixed it

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