Friday, July 23, 2010

Reporting bad eBay auctions

Back in February, we added a feature to the site letting you see completed eBay auctions for games listed on our site. That feature has become quite popular. Some visitors have reported that auctions occasionally appear in the list which are for the wrong game. For instance, some eBay sellers list EarthBound keychains as if they were EarthBound games. Our pricing bots don't know the seller is being deceptive, so those sales sometimes push the price of EarthBound downward.

We've just enhanced the completed auctions feature to improve this situation. When you view completed eBay auctions, you'll see a thumb down icon in each row:

If you notice that one of these auctions is incorrect (maybe for just the box or manual and not the game), click on the thumbs down icon in that row. You'll see a confirmation dialog making sure that you really want to report the auction as incorrect:

If you click OK, it notifies us of the problem and deletes that row from the list of completed auctions on your screen. Now you don't have to look at that incorrect auction. We'll investigate the auction and if we agree that it's incorrect, we'll permanently delete it from our database (or assign it to the correct product in our system).

Hopefully this makes it easy for you to help us improve the quality of VGPC's prices. If you have any suggestions about this feature, or any other feature, please let us know.


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